Question 1

Can my deposit be used toward my rental fee?

Accepted Answer

No. The deposit is separate from your rental cost and is only held as security.

Question 2

How much is the security deposit?

Accepted Answer

The deposit amount varies by vehicle, typically ranging from $500–$2,500 depending on the car's value and risk category.

Question 3

How is the security deposit charged?

Accepted Answer

The security deposit is collected via Zelle or cash at or prior to pickup. It must be received and verified before vehicle handoff.

Question 4

When do I get my deposit back?

Accepted Answer

All deposits are released via Zelle only, regardless of whether the deposit was originally provided by Zelle or cash. Deposits are returned within 24-72 hours after the vehicle is returned in the same condition, with no outstanding balances (e.g., fuel, mileage overages, tolls, or damages). If you leave a cash deposit, please note that cash is not returned at pickup. Instead, your deposit will be sent back electronically via Zelle after the post-trip review is complete, and it will be returned to the same Zelle account that sent the funds. If you paid cash, we'll collect your Zelle details at pickup to process the return.

Question 5

What could cause a deduction from my deposit?

Accepted Answer

Deductions may apply for damages, smoking or cleaning fees, late returns, traffic/parking violations, tolls, or other breaches of the rental agreement.

Question 6

How will I know if there's a charge?

Accepted Answer

You'll receive a detailed statement of any deductions with supporting documentation (photos, reports, documentation).

Question 7

Do I need to leave a security deposit?

Accepted Answer

Yes. A refundable security deposit is required at the time of rental. The amount depends on the vehicle selected and is typically returned within 24-72 hours after the vehicle passes inspection.

Question 8

What are the requirements to rent a vehicle?

Accepted Answer

Renters must have a valid driver's license and proof of full coverage insurance that extends to the vehicle they wish to rent. Additional identification may be required for higher-end models.

Question 9

Is there a minimum age to rent a vehicle?

Accepted Answer

Renters must be at least 21 years of age. However, drivers under 25 may be eligible to rent with a valid full-coverage insurance policy and additional requirements.

Question 10

Can more than one person drive the rental vehicle?

Accepted Answer

Yes, additional drivers are allowed as long as they are listed on the rental agreement and provide valid full-coverage insurance that covers the rental vehicle.

Question 11

Are there mileage limits on rented vehicles?

Accepted Answer

Each vehicle comes with an allotted number of free miles per rental day. Any additional mileage beyond this limit will incur extra charges, which vary depending on the vehicle model.

Question 12

What happens if I return the vehicle late?

Accepted Answer

Late returns may incur additional charges. Please notify us in advance if you anticipate a delay so we can work with you to adjust your return time.

Question 13

Can I extend my rental?

Accepted Answer

Yes, extensions are possible depending on availability. Please contact us as early as possible to confirm an extension and avoid late fees.

Question 14

What happens if the vehicle is damaged during my rental?

Accepted Answer

You are responsible for any damage incurred during your rental period. Your insurance coverage and security deposit will apply toward repair costs.

Question 15

What if I get a ticket or toll charge while renting?

Accepted Answer

All traffic violations, tolls, or fines received during your rental are your responsibility and may be billed to you afterward.

Question 16

Are there delivery and pick-up options?

Accepted Answer

Yes. We offer vehicle delivery and pick-up services within certain areas for an additional fee. Please inquire when booking.

Question 17

Are drop offs available after hours?

Accepted Answer

Yes. We do offer after-hours drop-off as a special service for your convenience. Please note that this option comes with an additional service fee. If you prefer not to use this service, vehicles must be returned during our regular operating hours.

Frequently Asked Questions

Common Questions

Security Deposit

Requirements & Eligibility

Rental Terms & Conditions

Delivery & Services

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